SUPPORT

Tier 1 – Basic setup
When you sign up for a site with us, we will create up to 3 portfolios and upload up to 60 images to your chosen template. In addition to this, we will add your text and logo for you! You will also receive up to 30 minutes of free, one-on-one phone consultation within the first 2 weeks after you sign up! During this consultation, we will walk you through the system to show you how to add your images and text.

Some clients might want to deviate from the template they’ve chosen and that’s okay. In addition to our basic setup mentioned above, we offer the following additional services:

Tier 2 – Enhanced setup
Do you want to change the color of your text or background, or fine tune your layout? No problem! We work with you to get the site tailored to your taste. If you need more extensive support to do more advanced changes yourself, we can help you with that too! Please let us know that you would like this option during your consultation. We will discuss your options at that time.
Price: $60 per hour

Tier 3 – Custom design
Do you want to change things up on your site? We can customize your site by changing colors, changing page layouts, and adding powerful new features to your site. Just tell us your ideas and goals and we’ll work with you to create a site that is unique to you! Please let us know that you would like this option during your consultation. We will discuss your options at that time.
Price: Quoted upon request

Here are some short overview videos to help you get started on editing your site. 

Can I reach you by phone for tech support?

Yes, call 800-876-6425 ext. 252 during normal business hours. If you are experiencing an outage of your website outside of normal business hours, please call our after hours hotline at 877-624-6914. An operator will take your message and report it to our engineers.

Can you provide tech support via screen sharing?

Yes. We use Join Me to offer remote support.  You’ll need to go to joinme.com and download the joinme app before we can proceed. Once you have launched the program, you’ll see something that looks like a phone number toward the top of the screen. Please have that number ready to provide to us so we can connect.

Can I use my own domain name?

Yes. If you don’t already have one, you can register one with our preferred partner godaddy.com.